Tue 1 Nov 2005
When I started working, I was often tasked to draft some advisory letters for our clients. Frequently these drafts would return to me with many corrections and comments which instructed me to write the advise from the client’s perspective.
As a person, I found the concept of adopting someone else’s perspective was reasonable, but very difficult to practice. I would often get that perspective wrong time and time again.
I believe we all are entrenched in the things we know and hence also expect others to do so as well. We often expect to be able to immediately be on the same wavelength as another person we are communicating with. Often we say things in short cuts with the expectation that others would immediately understand what we mean. This is especially true in many environments.
On occassion we are also scolded if we try to spell out all of the details to people who already know the subject matter: some people are just damned impatient and don’t want us to test the understanding first.
Yet, there are times when we say something that others would stare at us with blank looks. Do we recognise these signs? Do we intepret them correctly? Do they understand what we are trying to say? It would take a person with relatively high EQ to pick some of these signs up, and tailor-make their communication delivery accordingly.
Often we remain unconscious of these different perspectives. The results vary from negligible impact to disastrous. Do we chance disasters? Should we make the extra effort to clearly spell out our thoughts… nevermind the potential scolding? Are we emotionally aware that we need to change our perspectives or are we caught in our own self importance?
